Last updated: 26 September 2026
This Privacy Policy explains how Ingo Private Limited ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use the IngoRide mobile application and website (together, the "Service").
By using the Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
Account Information:
We may collect your name, email address, phone number, profile photo, and password when you create or manage an account.
Sign-In Information:
If you sign in using Google or Apple, we may receive information such as your name, email address, and account identifier from the respective provider.
Documents and Images:
We may collect files or photos that you upload, including profile pictures and documents required for verification.
Payment Information:
We may collect payment method information, transaction details, and wallet balance information. Card payments are processed through our payment partner, [Payment Gateway Name]. We do not store your full card number on our servers.
Communications:
We may collect messages, support requests, ratings, reviews, feedback, and other communications that you submit through the Service.
Location Information:
We collect precise location information to help you find nearby drivers, set pickup and drop-off points, display your ride on the map, and support safety during trips.
With your permission, location information may be collected while the app is in use and during an active ride. You may disable location access through your device settings. However, certain ride-booking features may not function without location access.
Trip Information:
We may collect pickup and drop-off addresses, routes, trip dates and times, distance travelled, fares, and ride history.
Device Information:
We may collect information about your device, including device model, operating system, app version, IP address, language settings, and device identifiers.
Notification Information:
We may collect and use notification tokens to send ride updates, alerts, and other relevant notifications through push notification services.
Usage and Diagnostic Information:
We may collect information about how you interact with the Service, including crash reports, diagnostic information, performance data, and usage patterns.
Depending on the features you use, the Service may request access to:
Location: To book rides, identify pickup locations, and track active trips.
Camera and Photos: To take or upload profile pictures and verification documents.
Microphone: To support in-app voice communication, where available and used by you.
Storage and Files: To upload or download documents, receipts, and other permitted files.
Notifications: To send ride status updates, alerts, and other Service-related notifications.
You can manage these permissions at any time through your device settings.
We may use your personal information to:
Create and manage your account.
Connect you with drivers and facilitate rides.
Process bookings and complete rides.
Calculate fares and process payments, refunds, and wallet transactions.
Send ride updates, receipts, security alerts, and support responses.
Send promotional offers and marketing communications where permitted by law. You may opt out of promotional communications at any time.
Improve safety and security.
Detect and prevent fraud, abuse, and unauthorised activity.
Resolve complaints, disputes, and service issues.
Analyse usage and improve the Service.
Maintain, troubleshoot, and improve the performance of the application and website.
Comply with applicable laws, regulations, legal processes, and governmental requirements.
We do not sell your personal information.
We may share your information only as described below.
When you book a ride, your assigned driver may receive information necessary to provide the ride, such as your name, profile photo, rating, and pickup and drop-off locations.
The driver may also communicate with you through features provided within the Service.
We may share information with third-party service providers that help us operate, maintain, and improve the Service, including:
Google — Maps, Geocoding, Firebase, and Google Sign-In.
Apple — Sign in with Apple.
Pusher — Real-time ride updates.
[Payment Gateway Name] — Payment processing.
[Hosting Provider] — Hosting and infrastructure services, if applicable.
[SMS Provider] — SMS and communication services, if applicable.
These service providers may process your information only as necessary to provide services to us and subject to applicable contractual or legal requirements.
We may disclose your information when reasonably necessary to:
Comply with applicable laws or regulations.
Respond to a valid court order, legal process, or government request.
Protect the rights, safety, security, and property of our users, drivers, our company, or the public.
Detect, investigate, or prevent fraud, security incidents, or other unlawful activity.
If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable law.
We use reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, loss, or destruction.
These measures may include:
Encryption of information in transit using HTTPS.
Restricted access to personal information.
Appropriate access controls.
Regular review of our security practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
If a data breach occurs, we will take reasonable steps to investigate, contain, and mitigate the impact and will notify affected individuals and relevant authorities where required by applicable law.
We retain personal information for as long as your account remains active or for as long as reasonably necessary to provide the Service.
Following account deletion, we will delete or anonymise personal information within [30 days], except where certain information must be retained to:
Comply with legal or regulatory requirements.
Meet tax or accounting obligations.
Prevent or investigate fraud.
Resolve disputes.
Enforce agreements.
Protect our legal rights.
Certain trip, transaction, payment, or financial records may therefore be retained for [X years] or for another period required by applicable law.
You may request deletion of your account at any time.
You can delete your account:
Through the App:
Go to Profile & Settings → Delete Account.
Online:
Visit www.ingoride.in
By Email:
Send an email from your registered email address to support@ingoride.in with the subject line "Delete my account".
When your account is deleted, we will remove or anonymise your profile, saved addresses, and other personal information in accordance with the Data Retention section above, subject to information that we are legally required to retain.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent where processing is based on consent.
Opt out of promotional or marketing communications.
Manage certain device permissions, including location and notifications.
Raise a complaint with your applicable data protection or privacy authority.
To exercise your applicable privacy rights, contact us at:
Email: support@ingoride.in
We may need to verify your identity before processing certain requests.
Our website may use cookies and similar technologies to remember your preferences, maintain sessions, understand website usage, and improve the Service.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Our mobile application may store limited information locally on your device, such as login session information and language preferences, to help the application function properly.
The Service is not intended for individuals under the age of [18].
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information, please contact us at support@ingoride.in. If we determine that we have collected such information without an appropriate legal basis, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.
For significant changes, we may notify you through the application, website, email, or other appropriate means where required by applicable law.
Your continued use of the Service after an updated Privacy Policy becomes effective constitutes your continued use of the Service subject to the updated policy, to the extent permitted by applicable law.
This Privacy Policy is governed by the laws of India.
Where applicable, this includes relevant privacy and data protection laws and regulations, including the Digital Personal Data Protection Act, 2023 (India) and applicable rules and regulations made under it.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Ingo Private Limited
Brand: IngoDrive / IngoRide
Email: support@ingoride.in
We will review and respond to privacy-related requests in accordance with applicable law.
Last updated: 26 September 2026